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Home and Delivery
Problems with your rental, builders, parcels, bills, furniture and faulty goods. Pick the guide that fits.
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Each guide has your rights, step-by-step actions and time limits.
Home Improvements and TradersBuilders, installers and doorstep sellers.Open Guide →Rent and DepositsDeposits, repairs, fees and your rights as a tenant.Open Guide →Delivery ProblemsParcels that are lost, late or damaged.Open Guide →Faulty Goods and RefundsYour right to a repair, replacement or refund.Open Guide →Energy and Water BillsBack-billing, high bills and complaints.Open Guide →Furniture and White GoodsLate delivery, faults and repairs.Open Guide →Online MarketplacesProblems with eBay, Vinted and similar sites.Open Guide →Buying and Selling A HomeEstate agents, conveyancers and new builds.Open Guide →Takeaways and Food DeliveryMeals, allergens, food safety and tips.Open Guide →Gift Cards and VouchersExpiry, change, shops closing and scams.Open Guide →
Common Problems in This Category
Pick the problem closest to yours for plain-English steps, time limits and where to go next.
Delivery Problems (7)
Energy and Water Bills (41)
- Energy Back-Bill: Do I Have to Pay for Energy Used Over 12 Months Ago?
- Estimated or Wrong Energy Bill
- Thames Water Complaint and Compensation
- What Is a Deadlock Letter?
- How Long Does a Company Have to Reply to a Complaint?
- Water Bill Too High: How to Complain
- Energy Complaint Not Sorted After 8 Weeks
- Which Ombudsman Covers My Complaint?
- Octopus Energy Compensation: Guaranteed Standards
- OVO Energy Compensation: Guaranteed Standards
- E.ON Next Compensation: Guaranteed Standards
- EDF Compensation: Guaranteed Standards
- Missed Energy Appointment: £40 Compensation
- Energy Credit Refund After Switching or Moving
- Prepayment Meter Fitted Wrongly or Against Your Will
- Energy Supplier Went Bust: What Happens Now
- Water Supply Interrupted: Compensation
- Smart Meter Not Working: Your Rights
- Low Water Pressure: Compensation
- Sewer Flooding: Compensation From Your Water Company
- Energy Bill for the Previous Occupier
- Warm Home Discount Not Received
- Energy Supplier Switched Without My Permission
- Getting a Free Water Meter
- Can't Afford My Energy Bills
- What Is the Priority Services Register?
- What Is the Energy Price Cap?
- Leak on My Water Pipes: Who Pays?
- Help Paying Your Water Bill: Social Tariffs and WaterSure
- Power Cut Compensation
- Communal Heating (Heat Network) Problems
- Solar Panel Export Payments: Smart Export Guarantee
- What Is the Energy Ombudsman?
- What Is the Consumer Council for Water?
- Water Company Did Not Reply: The £40 Payment
- Energy Direct Debit Too High
- WaterSure: Capped Water Bills
- Energy Supplier Wants to Force a Prepayment Meter
- Do I Have to Accept a Smart Meter?
- Warm Home Discount: £150 Off Your Electricity Bill
- Home Energy Grants in 2026: Heat Pumps, Insulation and Council Schemes
Faulty Goods and Refunds (48)
- Changed Your Mind About an Online Order? 14-Day Cancellation and Refund
- Shop Refused a Refund for a Faulty Item
- Item Became Faulty After 6 Months
- Tesco Refunds and Returns
- Boots Refunds and Returns (Online Orders)
- What Is Chargeback, and the 120-Day Limit?
- Can I Get a Refund If I Changed My Mind?
- Things You Cannot Return When Buying Online
- ASOS Returns and Refunds
- Temu Returns and Refunds
- JD Sports Returns and Refunds
- Apple Store Returns and Refunds
- Samsung Shop Returns and Refunds
- Zara Returns and Refunds
- Halfords Returns and Refunds
- Faulty App, Game or Download: Refund or Fix
- Faulty Second-Hand Goods From a Shop
- Warranty or Guarantee Claim Refused
- Refund Not Received After Returning an Item
- Shop Cancelled My Order Over a Price Mistake
- Shop Says "Contact the Manufacturer"
- Cancel an Extended Warranty and Get a Refund
- Unsafe Product: What to Do and Who to Tell
- Product Recall (Not Cars): What to Do
- Cancel an Online Course or Training Within 14 Days
- Chargeback Refused by My Bank
- Vet Bill Too High: Your Rights and the New Vet Rules
- Faulty Goods Bought on Hire Purchase
- What Does "As Described" Mean?
- What Is the Consumer Rights Act 2015?
- What Is Trading Standards and What Can It Do?
- What Is a Letter Before Action?
- How Long Do I Have to Ask for a Chargeback?
- Bought Fake or Counterfeit Goods
- Bought Something That Turned Out to Be Stolen
- A Product Damaged My Home or Belongings
- Glasses or Contact Lenses Problem: Optical Complaints
- Online Gambling Complaint
- Charged More at the Till Than the Shelf Price
- Can I Return Something Without a Receipt?
- Returning an Unwanted Gift or Christmas Present
- No Refunds Sign in a Shop: Is It Legal?
- Bought in a Sale or on Black Friday: Your Rights
- Shop Offered a Credit Note Instead of a Refund
- What Are My Statutory Rights?
- How to Write a Complaint Letter That Works
- Charged Extra for Paying by Card: Is It Legal?
- Faulty Item Broke Again After a Repair
Furniture and White Goods (7)
Home Improvements and Traders (23)
- Builder or Trader Did Poor Work
- Cancelling Home Improvement Work Within 14 Days
- Builder Taking Too Long or the Price Went Up
- What Does TrustMark Mean for a Trader?
- Cancel Something You Agreed to at Home: 14 Days
- Builder Took My Deposit and Disappeared
- Repair Took Too Long or Was Done Badly
- Removals Company Damaged My Things
- Double Glazing, Windows or Doors Problem
- Dry Cleaner Damaged My Clothes
- Repair Shop Lost or Damaged My Phone or Laptop
- Can I Cancel a Contract I Signed in a Shop?
- New-Build Home Defects: The New Homes Ombudsman
- Private Dentist Complaint
- Solicitor Complaint: The Legal Ombudsman
- Photographer or Event Supplier Did Not Deliver
- Heat Pump or Solar Panels Not Working
- Private Hospital or Cosmetic Surgery Complaint
- Home Care or Care Home Complaint
- Cancellation Fee or Lost Deposit: Is It Fair?
- No Price Agreed for a Service: What Is Reasonable?
- High Hedges and Overhanging Trees: Neighbour Disputes
- Party Wall Notices: When Your Neighbour Builds Next Door
Online Marketplaces (8)
Rent and Deposits (62)
- Landlord Will Not Return My Deposit
- Rent Increase: Is It Allowed? (England)
- Landlord Did Not Protect My Deposit
- Claiming Back a Banned Tenant Fee
- Holding Deposit Not Returned
- Damp and Mould: Landlord Will Not Fix It
- Leasehold Service Charges Too High
- Council Tax Band Wrong: How to Challenge It
- Complaining About a Letting Agent
- Section 8 Eviction Notice: What It Means Now
- Landlord Changed the Locks or Evicted Me Illegally
- Rent Repayment Orders: Getting Rent Back
- Landlord Has No Gas Safety Certificate
- Smoke and Carbon Monoxide Alarms in a Rented Home
- Social Housing Complaint: Using the Housing Ombudsman
- Estate Agent Problems When Selling a Home
- How Much Deposit Can a Landlord Take?
- Landlord Entering Without Permission
- Landlord Won't Do Repairs
- Council Tax Single Person Discount
- Noisy Neighbours: What You Can Do
- Landlord Served a Section 21 Notice: What Now?
- Landlord Refuses Tenants on Benefits or With Children
- Rental Bidding: Offers Above the Advertised Rent
- Landlord Asking for Rent in Advance
- Asking Your Landlord If You Can Keep a Pet
- Ending Your Tenancy: Giving Notice in England
- Joint Tenancy: One Tenant Wants to Leave
- Rent Guarantors: What They Are and What If You Have None
- Landlord Wants to Sell or Move In: Your Rights
- Rent Arrears and a Possession Notice: What Happens
- Unlicensed HMO: Your Rights as a Tenant
- Electrical Safety Checks in a Rented Home
- Mice, Rats or Pests in Your Rented Home
- Asking the Council to Inspect Your Rented Home
- Right to Rent Checks: What the Landlord Can Ask For
- Written Terms and the Renters' Rights Information Sheet
- Awaab's Law: Social Landlord Deadlines for Damp, Mould and Emergencies
- Social Landlord Complaint: Stages and Time Limits
- Compare Your Social Landlord: Tenant Satisfaction Measures
- Applying for Council Housing: The Waiting List
- Leasehold Reform: Lease Extensions and Ground Rent
- Unsafe Cladding: What Leaseholders Do Not Have to Pay
- Shared Ownership and Leasehold: Who to Complain To
- Rent Higher Than Your Benefit Covers: Housing Payments
- Homeless or About to Be? What Your Council Must Do
- Intentional Homelessness and Rent Arrears: What It Means
- Council Tax: Disabled Band Reduction and Mental Impairment Discount
- Checking Who Owns a Property: Land Registry Fees
- Renting a Room in Your Landlord's Home: Lodger Rights
- Student Halls Problems: Codes of Practice and How to Complain
- Park Home Owners: Pitch Fees, Selling and Disputes
- Local Housing Allowance: Why Your Housing Benefit Does Not Cover the Rent
- Landlord Harassment: What Counts and What to Do
- How to Report a Private Landlord to the Council
- Is Your Home Overcrowded? The Legal Tests
- Right to Buy: Discounts and Rules Since November 2024
- Swapping Your Council or Housing Association Home: Mutual Exchange
- Taking Over a Council Tenancy When the Tenant Dies
- EPC Rules for Rented Homes: E Now, C by 2030
- No Heating or Hot Water in Your Rented Home
- Landlord Register and Landlord Ombudsman: What Is Coming
Buying and Selling a Home (4)
Takeaways, Restaurants and Food Delivery (1)
Gift Cards and Vouchers (3)
Company Guides for This Topic
Step-by-step help for specific companies.
- Argos Returns and Refunds: Policy and Your Rights
- Currys Returns and Refunds: Policy and Your Rights
- Dunelm Returns and Refunds: Policy and Your Rights
- John Lewis Returns and Refunds: Policy and Your Rights
- Marks & Spencer Returns and Refunds: Policy and Your Rights
- Next Returns and Refunds: Policy and Your Rights
- Screwfix Returns and Refunds: Policy and Your Rights
- Very Returns and Refunds: Policy and Your Rights
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