Guides › Money, Scams and Insurance
Money, Scams and Insurance
Scams, fraud, insurance claims and money worries. Pick the guide that fits.
Choose Your Guide
Each guide has your rights, step-by-step actions and time limits.
Banking Scams and FraudGetting money back after a scam.Open Guide →Insurance Claims and ComplaintsRejected, delayed or reduced claims.Open Guide →Debt and Buy Now Pay LaterYour rights and where to get help.Open Guide →Money Worries HelpFree help with debt, bills and benefits.Open Guide →Gambling and BettingComplaints, withdrawals and self-exclusion.Open Guide →Pensions and RetirementPension complaints, the State Pension and lost pensions.Open Guide →Savings and InvestmentsFSCS protection, ISAs and investment complaints.Open Guide →Data Protection and PrivacyYour data, breaches, marketing and credit files.Open Guide →
Common Problems in This Category
Pick the problem closest to yours for plain-English steps, time limits and where to go next.
Banking Scams and Fraud (29)
- Bank Refused to Refund a Scam
- Payment I Did Not Make: Getting a Refund
- Monzo Scam Refund: Getting Your Money Back
- Revolut Scam Refund: Getting Your Money Back
- Bought From a Fake Website: Getting Your Money Back
- Copycat Government Websites: Passports, ETAs and DVLA
- Stop a Card Payment That Keeps Taking Money
- Bank Closed My Account
- Recovery Scams: Offers to Get Back Money You Lost
- Cash Machine Did Not Give Me My Money
- Direct Debit Taken Wrongly: The Direct Debit Guarantee
- Sent Money to the Wrong Account by Mistake
- Someone Took Out Credit in My Name
- What Is the Financial Ombudsman Service?
- Bank Account Frozen or Payments Blocked
- Money in an Old or Dormant Bank Account
- Crypto Investment Scam or Exchange Collapse
- A Company Lost My Data (Data Breach)
- Company Ignored My Request for My Data
- Marketing Emails That Won't Stop
- What Is the Bank Transfer Scam Reimbursement Scheme?
- What Does the ICO Do for Consumers?
- Stop a Recurring Card Payment
- Overdraft Charges: What Banks Can Charge
- Pension Scams: Spot and Report Them
- Online Account Hacked: What to Do
- Sent Money to the Wrong Account
- Basic Bank Account: Who Can Get One
- HMRC Tax Refund Text or Email: Is It a Scam?
Debt and Buy Now Pay Later (23)
- Section 75 Claim Refused: Next Steps
- Klarna Payment Dispute
- Breathing Space: Pausing Debt Collection
- Missed a Buy Now Pay Later Payment
- Buy Now Pay Later: Faulty Item or No Refund
- Mistake on My Credit File: How to Fix It
- Debt Collector Harassing Me
- Hand Back a Financed Car Halfway: Voluntary Termination
- Loan I Could Not Afford: Complaining About Lending
- Car Repossessed on Finance: The One-Third Rule
- Credit Card Persistent Debt Letters
- Debt Relief Order: Is It Right for Me?
- Behind on Your Mortgage: Getting Help
- Is Buy Now Pay Later Regulated?
- Behind on Council Tax
- Credit Card Limit Raised Without Asking
- Guarantor Loan: Being Asked to Pay
- Old Debt: Is It Statute Barred?
- Priority Debts: Which Debts to Pay First
- Bankruptcy: How to Apply and What Happens
- Individual Voluntary Arrangement (IVA): How It Works
- Debt Management Plans: How They Work
- Full and Final Settlement Offers and Debt Write-Offs
Insurance Claims and Complaints (22)
- Insurer Rejected My Claim
- Insurer Delaying My Claim
- Home Insurance Payout Too Low
- Financial Ombudsman Time Limits
- Car or Home Insurance Renewal Price Went Up
- Phone Insurance Claim Refused
- Pet Insurance Claim Refused
- Travel Insurance Claim Refused
- Boiler Cover or Home Emergency Claim Refused
- Car Written Off: Insurance Valuation Too Low
- Car Insurance Claim Refused
- Breakdown Cover Did Not Turn Up or Took Too Long
- Funeral Plan Problems
- Storm Damage Insurance Claim Refused
- Subsidence Insurance Claim Problems
- Critical Illness Claim Refused
- GAP Insurance Claim Problems
- Mobile Phone Insurance Claim Refused
- Income Protection Claim Refused or Stopped
- Leak Claim Refused: The Gradual Damage Exclusion
- Home Insurance Payout Cut for Underinsurance
- Cancelling an Insurance Policy: Cooling-Off and Refunds
Gambling and Betting (6)
Pensions and Retirement (8)
- Pension Scheme Complaint: The Pensions Ombudsman
- Find a Lost Pension
- Employer Not Paying Into Your Pension
- Pension Credit: Claiming and Challenging a Refusal
- Winter Fuel Payment 2026 to 2027: Who Gets It
- Gaps in Your National Insurance Record
- Attendance Allowance: Who Can Get It
- Pension Scams: Spot and Report Them
Savings and Investments (5)
Data Protection and Privacy (9)
- Ask a Company to Delete Your Data
- Neighbour's CCTV Filming My Home
- Mistake on My Credit File: How to Fix It
- Nuisance Calls and Scam Texts: How to Stop and Report Them
- A Company Lost My Data (Data Breach)
- Company Ignored My Request for My Data
- Marketing Emails That Won't Stop
- What Does the ICO Do for Consumers?
- Online Account Hacked: What to Do
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