Banking Scams and Fraud
Getting money back after a scam.
Money, Scams and InsuranceEvidence checklist and letterLast checked 12 October 2026
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All CPUK Guides
Plain-English guides on your rights, who to complain to and what to do next. Pick a topic, or search.
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Broadband, Phone and Mobile Contracts
Price rises, leaving early and complaints.
Subscriptions and ContractsEvidence checklist and letterLast checked 12 October 2026
Buses, Coaches, Ferries and Taxis
Delays, refunds, complaints and taxi licensing.
Travel, Holiday and EventsEvidence checklist and letterLast checked 13 October 2026
Buying A Car
Faulty or misdescribed cars, and what to do if it goes wrong.
Cars and MotoringLast checked 12 October 2026
Buying and Selling A Home
Estate agents, conveyancers, new builds, Land Registry checks and removals.
HousingEvidence checklist and letterLast checked 13 October 2026
Car Finance Complaints
Hidden commission and how to complain to your lender.
Cars and MotoringEvidence checklist and letterLast checked 12 October 2026
Car Hire
Damage charges, hidden fees and insurance pressure.
Cars and MotoringEvidence checklist and letterLast checked 12 October 2026
Car Repairs and Garages
Poor repairs, overcharging and servicing disputes.
Cars and MotoringEvidence checklist and letterLast checked 12 October 2026
Data Protection and Privacy
Your data, breaches, marketing and credit files.
Money, Scams and InsuranceEvidence checklist and letterLast checked 13 October 2026
Debt and Buy Now Pay Later
Your rights and where to get help.
Money, Scams and InsuranceLast checked 12 October 2026
Delivery Problems
Parcels that are lost, late or damaged.
Home and DeliveryEvidence checklist and letterLast checked 12 October 2026
Digital Content, Apps and Games
Faulty apps, games and downloads.
Subscriptions and ContractsEvidence checklist and letterLast checked 13 October 2026
Energy and Water Bills
Billing errors, smart and prepayment meters, back bills and help paying.
HousingLast checked 12 October 2026
Faulty Goods and Refunds
Your right to a repair, replacement or refund.
Home and DeliveryEvidence checklist and letterLast checked 12 October 2026
Flights
Delays, cancellations, refunds and compensation.
Travel, Holiday and EventsEvidence checklist and letterLast checked 12 October 2026
Funeral Plans and Funerals
Plans, price lists and help with costs.
Health, Legal and Personal ServicesEvidence checklist and letterLast checked 13 October 2026
Furniture and White Goods
Late delivery, faults and repairs.
Home and DeliveryLast checked 12 October 2026
Gambling and Betting
Complaints, withdrawals and self-exclusion.
Money, Scams and InsuranceEvidence checklist and letterLast checked 13 October 2026
Gift Cards and Vouchers
Expiry, change, shops closing and scams.
Home and DeliveryEvidence checklist and letterLast checked 13 October 2026
Gym and Leisure Memberships
Cancelling, notice and leaving early.
Subscriptions and ContractsLast checked 12 October 2026
Health and Private Care
NHS, private treatment, dentists, opticians and care.
Health, Legal and Personal ServicesEvidence checklist and letterLast checked 13 October 2026
Home Improvements and Traders
Builders, installers and doorstep sellers.
HousingEvidence checklist and letterLast checked 12 October 2026
Hotels and Short Stays
Hotel-only bookings, rentals and booking sites.
Travel, Holiday and EventsLast checked 12 October 2026
Insurance Claims and Complaints
Rejected, delayed or reduced claims.
Money, Scams and InsuranceEvidence checklist and letterLast checked 12 October 2026
Online Dating and Dating Agencies
Romance fraud and paid dating services.
Health, Legal and Personal ServicesEvidence checklist and letterLast checked 13 October 2026
Online Marketplaces
Problems with eBay, Vinted and similar sites.
Home and DeliveryLast checked 12 October 2026
Package Holidays and Hotels
Holidays that are not as described.
Travel, Holiday and EventsEvidence checklist and letterLast checked 12 October 2026
Parking Fines
Private parking charges and council fines: what you can challenge and how.
Cars and MotoringLast checked 12 October 2026
Pensions and Retirement
Pension complaints, the State Pension and lost pensions.
Money, Scams and InsuranceEvidence checklist and letterLast checked 13 October 2026
Pets, Vets and Pet Insurance
Vet prices, estimates and pet insurance.
Health, Legal and Personal ServicesEvidence checklist and letterLast checked 13 October 2026
Public Services
Council complaints, benefits and where to go next.
HousingEvidence checklist and letterLast checked 13 October 2026
Rent and Deposits
Deposits, rent rises, repairs, evictions and the Renters' Rights Act.
HousingEvidence checklist and letterLast checked 12 October 2026
Savings and Investments
FSCS protection, ISAs and investment complaints.
Money, Scams and InsuranceEvidence checklist and letterLast checked 13 October 2026
Solicitors and Legal Services
Complaints, the Legal Ombudsman and misconduct.
Health, Legal and Personal ServicesEvidence checklist and letterLast checked 13 October 2026
TV, Streaming and the TV Licence
TV Licence, refunds and programme complaints.
Subscriptions and ContractsEvidence checklist and letterLast checked 13 October 2026
Takeaways, Restaurants and Food Delivery
Meals, allergens, food safety and tips.
Home and DeliveryEvidence checklist and letterLast checked 13 October 2026
Tickets and Events
Cancelled, resold or fake tickets.
Travel, Holiday and EventsLast checked 12 October 2026
Train Delays
Delay Repay and complaints.
Travel, Holiday and EventsEvidence checklist and letterLast checked 12 October 2026
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