Know Your Rights. Resolve Your Issue.
Free complaint builderSetting A New Standard
for Complaint Advocacy
Allowing UK consumers to independently handle any complaint.
Don’t just send a letter when you can build a complete case. Consumer Protection UK’s free, independent tool guides you through collecting evidence, writes your complaint, and compiles an indexed pack.
- 1Gather Your EvidenceReceive a clearly guided, industry-specific evidence checklist, so you know exactly what to collect to build your case.
- 2Draft Your LetterAnswer a few simple questions and let our automated letter generator do the hard work of writing a customised complaint.
- 3Download Your PackOur comprehensive filing tool creates a professionally indexed complaint pack, complete with a table of contents.
- 4File Your ComplaintYou contact the business, and we send you helpful deadline reminders so you always know exactly when to follow up.
Free and independent, for UK consumers
CPUK Complaint ToolsHelping Consumers Take Control
Free Tools. Real Results. We provide the tools necessary to handle your complaint independently. Guiding you every step of the way. Start your journey today with CPUK.
- 100% Free Tools – No hidden costs
- Comprehensive Guides – Understand your rights
- Independent – Handle your case with confidence
- Made for UK Consumers
Action Plan
Letter Templates
Dear Sir or Madam,
I am writing to make a formal complaint about the faulty washing machine I purchased.
Flight Delay Check
Faulty Goods Check
Company Guide
Free Email Alerts
Company Search Tool
Find a specific company complaint guide.
We do not have a guide for that company yet. Use a free letter template or start your free case review and we will help.
Rights Guides for Every Problem
Pick what went wrong. Our plain-English guides show your rights, the deadlines, and exactly what to do next.
Recently Added
New guides and problem pages, checked against official sources.
Travel, Holiday and EventseasyJet Cancelled Flight: Refund, Voucher or New FlighteasyJet cancelled your flight? Your choice of a free transfer, a voucher or a full refund, how to ask, how long refunds take, expenses and compensation.Added 13 October 2026
Subscriptions and ContractsHow to Cancel O2How to leave O2: 30 days' notice, Text-to-Switch, early termination charges, and what happens to your Device Plan. Checked against O2's own help page.Added 13 October 2026
Subscriptions and ContractsHow to Cancel EEHow to leave EE: notice periods, Text-to-Switch codes, how EE works out early exit charges, and your final bill. Checked against EE's own help page.Added 13 October 2026
Travel, Holiday and EventsTrainline Refund: Cancelled Trains and FeesGetting a refund on a Trainline ticket: full refunds when your train is cancelled, the admin fee on some tickets from April 2026, the deadline, and Delay Repay.Added 13 October 2026
How to Cancel ThreeSubscriptions and Contracts · Added 13 Oct 2026
loveholidays Refund: Cancelled Flights and HolidaysTravel, Holiday and Events · Added 13 Oct 2026
Octopus Energy Compensation: Guaranteed StandardsHome and Delivery · Added 12 Oct 2026
Eurostar Delay CompensationTravel, Holiday and Events · Added 12 Oct 2026
Monzo Scam Refund: Getting Your Money BackMoney, Scams and Insurance · Added 12 Oct 2026
Help Should Be Open To All
For too many people, the fear of cost stops them complaining about a refund or charge they should not have to pay.
- Free initial case review
- No registration fee
- Transparent help, no jargon
- Making consumer rights easier for everyone
A topic listed here is not a finding against any named business. Tell us what happened.
Common Questions
Does it cost anything to get help?
Our initial case review is free. If we ever recommend a service that carries a fee, we will tell you clearly before you agree to anything.
Can you guarantee a refund or compensation?
No. Outcomes depend on the facts, the evidence and the response of the business. We help you understand your rights, complain to the right place and know your options if the business says no.
Is CPUK a law firm or a regulator?
No. CPUK is an independent consumer advocacy organisation. We do not provide legal advice.
Independent Consumer Advocacy
CPUK gives everyday people the tools, resources and plain-English guidance they need to complain with confidence. We cannot guarantee an outcome, but we help you understand your rights, find the right contact and map out your next steps.
We are a family-run organisation and a Community Interest Company, managed directly by our founding directors. Read more about our mission ›
Ready to Take Action?
Independent, in plain English and free to start. Tell us what happened and we will explain your options.
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