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Free Tools

Everything you need to understand your rights and make a strong complaint. All free, no sign-up.

Company Complaint Guides

Find a specific company complaint guide using the search tool below.

    Start Here

    Not sure where to begin? Most people start with one of these.

    Get My Action PlanPick your problem, answer a few quick questions and get a personal plan: your rights, your deadline, your best route and the right letter.2 MinutesNo Sign-UpOpen Tool Free Letter TemplatesPick a template, answer a few questions, and your complaint letter or email writes itself. Copy, print or download it.47 LettersNo Sign-UpOpen Tool Ombudsman FinderAnswer two questions to find the right free ombudsman or complaint scheme, when you can use it and what to do first.1 MinuteNo Sign-UpOpen Tool

    Check Your Rights

    Find out where you stand and how long you have.

    Know Your RightsChoose what went wrong and see your rights, how long you have, and where to go next. Includes a quiz and a scam checker.Plain EnglishOpen Tool Faulty Goods Rights CheckerCheck your rights for faulty goods and what to ask for.1 MinuteOpen Tool Flight Delay CheckerAnswer a few questions to see whether UK261 compensation may be due for a delayed, cancelled or overbooked flight, and what to do next.2 MinutesOpen Tool How Long Do I Have?Check the time limits that matter for your complaint, from 14-day cancellations to the 6-year limit for court claims.1 MinuteOpen Tool

    Housing Tools

    For tenants and home owners in England. See the full Housing guide.

    Council finderEnter your postcode once and go to your own council's pages for homelessness help, council housing, council tax and grants.Open Tool Housing evidence timelineRecord what happened and when, add photos, then print it or save it as a PDF.Open Tool Deposit deadline checkerWork out when your tenancy deposit had to be protected and when it must be returned (England).Open Tool Section 8 notice checkerSee the notice period for each possession ground under the Renters' Rights Act (England).Open Tool Rent increase notice checkerCheck the dates on a rent increase notice and how to challenge it at the tribunal (England).Open Tool Repairs logA dated record of every repair you report, to print or download as evidence.Open Tool Housing complaint route finderChoose your landlord type and problem and see the official route, up to the ombudsman or tribunal.Open Tool

    Work and Benefits Tools

    Deadlines and money for problems at work or with DWP benefits. Work and Employment guide and Benefits guide.

    Employment tribunal deadline checkerEnter the date of a work problem and see your Acas and employment tribunal deadline, with the 6 month rule from 1 October 2026.Open Tool Redundancy pay calculatorEstimate your statutory redundancy pay from your age, years of service and weekly pay.Open Tool Benefit deadline checkerEnter the date on your DWP letter and see your reconsideration, appeal and form deadlines.Open Tool

    Take Action

    Complain to the right place, the right way.

    Company Complaint GuidesStep-by-step guides for 312 major UK energy, water, phone, bank, retail, travel, rail and delivery companies, with the ombudsman to use if it goes wrong.312 CompaniesOpen Tool Track My CaseSign in with your case reference to see progress, message us and upload receipts and screenshots.Case ReferenceOpen Tool

    Stay Safe

    Spot scams and stay up to date.

    Report a ScamReport scams, misleading businesses and unsafe products. Includes what to do first if you have lost money.FreeOpen Tool Scam and Recall AlertsScam warnings, product recalls and consumer-law changes in plain English. Free email alerts and an RSS feed.Email or RSSOpen Tool

    Help for Everyone

    Simple versions and printable resources.

    Easy Read GuideOur help and your basic rights in short, simple sentences. Works well with the read-aloud button.Simple WordsOpen Tool Printable ToolkitPrintable A4 sheets for community groups, libraries and workplaces. Partners welcome.Free to PrintOpen Tool

    Build Your Case Yourself, for Free

    Prefer to handle it yourself but want everything organised? Start a free case file and keep your whole complaint in one place. You stay in control and contact the business yourself.

    • Save your details, the company’s details and what went wrong
    • Follow an evidence checklist made for your type of problem
    • Get reminders before your deadlines
    • Download a ready-to-send complaint pack
    Start My Free Case FileAlready started? Track My Case →

    These tools give general information and are not legal advice.

    Free Scam and Recall Alerts

    Plain-English scam warnings, product recalls and consumer-law changes by email. We email you about this only, and you confirm your address first. Unsubscribe at any time.

    See our privacy notice.

    Start your case