Guides › Rent and Deposits › Homeless or About to Be? What Your Council Must Do
Homeless or About to Be? What Your Council Must Do
You are threatened with homelessness if you are likely to become homeless within 56 days. Councils in England have a prevention duty (56 days, regardless of priority need) and a relief duty (56 days) to eligible people. If you are eligible, in priority need and not intentionally homeless, the council owes the main housing duty. You can ask for a review of most decisions. Ask for help early and in writing.
At A Glance
Your Rights
What the rules say, with a link to the official source for each.
Council Duties
Definitions
A person is threatened with homelessness if likely to become homeless within 56 days; a valid Housing Act 1988 notice also counts if its date falls within 56 days. You are homeless if you have no accommodation you have a legal right to occupy that is accessible and available to your household and reasonable to continue living in. source
Three Duties
Prevention duty: applies to eligible people threatened with homelessness, regardless of priority need, intentionality or local connection, for 56 days. Relief duty: for people already homeless, 56 days, with interim accommodation if the council has reason to believe you are eligible and in priority need. Main housing duty: owed to those eligible, in priority need and not intentionally homeless, if homelessness was not prevented or relieved. source
Priority Need
Includes pregnant women, families with children, people homeless due to domestic abuse, emergencies such as fire or flood, people made vulnerable by age, mental ill health, disability, prison, care or violence, homeless 16 and 17 year olds, and care leavers aged 18 to 20. source
Reviews and Limits
Reviews
You can ask for a review of most decisions. If still dissatisfied you can appeal to the county court on a point of law. Bed and breakfast is not suitable for families with children or pregnant women except where nothing else is available, and then for a maximum of 6 weeks. Certain persons from abroad are not eligible except for free advice. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 56 daysPrevention and relief dutiesEach lasts 56 days, may be extended
Steps to Take
Step 1 of 5
Contact your council's housing or homelessness team as soon as you receive a notice or may lose your home.
Step 2 of 5
Ask for a homelessness assessment, and ask for decisions in writing.
Step 3 of 5
Bring ID, your tenancy agreement, notices and proof of income.
Step 4 of 5
Do not wait until the notice expires.
Step 5 of 5
If you disagree with a decision, ask for a review straight away and get advice.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Local Council
Housing or environmental health team. It can act on landlord breaches.
Shelter England
Free advice on deposit claims and eviction notices.
Citizens Advice
Free advice on any renting problem.
Find Your Local Council (GOV.UK)
Housing or homelessness team.
Good to Know
Small things that make your complaint stronger.
If you are in danger, call the police (999). For domestic abuse help, see our scams, safety and local support pages.
Scotland, Wales and Northern Ireland have different housing rules.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 14 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/overview-of-the-homelessness-legislation Checked 14 October 2026
- england.shelter.org.uk/housing_advice/tenancy_deposits/check_your_tenancy_deposit_is_protected/deposit_not_protected Checked 12 October 2026
- citizensadvice.org.uk Checked 8 October 2026
- gov.uk/find-local-council Checked 8 October 2026