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Guides › Rent and Deposits › Homeless or About to Be? What Your Council Must Do

Homeless or About to Be? What Your Council Must Do

You are threatened with homelessness if you are likely to become homeless within 56 days. Councils in England have a prevention duty (56 days, regardless of priority need) and a relief duty (56 days) to eligible people. If you are eligible, in priority need and not intentionally homeless, the council owes the main housing duty. You can ask for a review of most decisions. Ask for help early and in writing.

Rules checked against the official sources listed below General information, not legal advice

At A Glance

56 daysprevention duty
56 daysrelief duty
Reviewright for most decisions

Your Rights

What the rules say, with a link to the official source for each.

Council Duties

  • Definitions

    A person is threatened with homelessness if likely to become homeless within 56 days; a valid Housing Act 1988 notice also counts if its date falls within 56 days. You are homeless if you have no accommodation you have a legal right to occupy that is accessible and available to your household and reasonable to continue living in. source

  • Three Duties

    Prevention duty: applies to eligible people threatened with homelessness, regardless of priority need, intentionality or local connection, for 56 days. Relief duty: for people already homeless, 56 days, with interim accommodation if the council has reason to believe you are eligible and in priority need. Main housing duty: owed to those eligible, in priority need and not intentionally homeless, if homelessness was not prevented or relieved. source

  • Priority Need

    Includes pregnant women, families with children, people homeless due to domestic abuse, emergencies such as fire or flood, people made vulnerable by age, mental ill health, disability, prison, care or violence, homeless 16 and 17 year olds, and care leavers aged 18 to 20. source

Reviews and Limits

  • Reviews

    You can ask for a review of most decisions. If still dissatisfied you can appeal to the county court on a point of law. Bed and breakfast is not suitable for families with children or pregnant women except where nothing else is available, and then for a maximum of 6 weeks. Certain persons from abroad are not eligible except for free advice. source

Time Limits to Know

Miss a deadline and you can lose a right. Check the dates on your own paperwork.

  • 56 days
    Prevention and relief dutiesEach lasts 56 days, may be extended

Steps to Take

Step 1 of 5

Contact your council's housing or homelessness team as soon as you receive a notice or may lose your home.

Step 2 of 5

Ask for a homelessness assessment, and ask for decisions in writing.

Step 3 of 5

Bring ID, your tenancy agreement, notices and proof of income.

Step 4 of 5

Do not wait until the notice expires.

Step 5 of 5

If you disagree with a decision, ask for a review straight away and get advice.

(Tap the numbers to reveal steps)

Where to Go If It Is Not Put Right

Your options, in order, and when each one applies.

Your Local Council

Housing or environmental health team. It can act on landlord breaches.

Shelter England

Free advice on deposit claims and eviction notices.

Citizens Advice

Free advice on any renting problem.

Find Your Local Council (GOV.UK)

Housing or homelessness team.

Good to Know

Small things that make your complaint stronger.

If you are in danger, call the police (999). For domestic abuse help, see our scams, safety and local support pages.

Scotland, Wales and Northern Ireland have different housing rules.

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Luke Marley

Lead reviewer

Luke Marley

Founder and Lead Reviewer

Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.

Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.

Last checked: 14 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.

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