Guides › Consumer Guides
Consumer Guides: Shopping, Travel, Bills and Companies
Your rights when you buy something or use a company: faulty goods, deliveries, flights and holidays, phone and broadband, cars, banks, scams and insurance.
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Consumer Hubs
Home and DeliveryBuilders, parcels, energy bills, furniture and faulty goods.Travel, Holiday and EventsFlights, holidays, trains, hotels and tickets.Subscriptions and ContractsPhone, broadband, gyms, TV and cancelling.Cars and MotoringBuying a car, garages, car finance, hire and parking.Money, Scams and InsuranceBanks, scams, debt, insurance and pensions.Health, Legal and Personal ServicesPrivate care, solicitors, funerals and pets.
Tools and Company Guides
Company Complaint GuidesWhere to complain for major UK companies.Know Your RightsYour rights, time limits and next steps.Common ProblemsReady letters for everyday problems.Cancel a SubscriptionOfficial cancellation steps.Flight Delay CheckerCheck if you are owed compensation.Ombudsman FinderFind the free scheme for your problem.Letter TemplatesFill-in-the-blank complaint letters.Report a ScamWhat to do straight away.
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Benefits, Tax or Housing?
For DWP, HMRC, councils, housing and the NHS, see our Service Guides.