Guides › Rent and Deposits › Compare Your Social Landlord: Tenant Satisfaction Measures
Compare Your Social Landlord: Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) are 22 measures: 12 tenant perception questions and 10 management information measures. Social landlords, including councils and housing associations, must publish them, and the Regulator of Social Housing publishes results for individual landlords. They help you see how your landlord does on repairs, maintenance and complaints.
At A Glance
Your Rights
What the rules say, with a link to the official source for each.
What They Are
TSMs
TSMs are a set of questions landlords ask tenants about their service, combined with management information on key services. They help tenants hold landlords to account on repairs, home maintenance and complaint handling. Social landlords, including councils, housing associations and other private registered providers, must generate and publish them. 2023 to 2024 was the first year. Landlords with 1,000 or more homes must also submit results to the regulator each year. source
Finding Your Landlord
Where
Landlords publish their own results, and the Regulator of Social Housing has published data for individual landlords on its website. The regulator's analysis (26 November 2024) found over 70% of tenants satisfied overall and around one in five not satisfied, and only about a third of dissatisfied tenants satisfied with complaint handling. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 22Tenant Satisfaction Measures12 perception, 10 management
Steps to Take
Step 1 of 5
Find your landlord's name on your tenancy agreement.
Step 2 of 5
Search for its Tenant Satisfaction Measures on its website or the Regulator of Social Housing website.
Step 3 of 5
Compare repairs and complaint handling results.
Step 4 of 5
Use the results in a complaint if your experience matches a weak area.
Step 5 of 5
Contact the Housing Ombudsman if the complaint is not resolved.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Landlord
Publishes its own results.
Housing Ombudsman Service
Free. After the landlord's final (stage 2) response.
Shelter England
Free advice on deposit claims and eviction notices.
Citizens Advice
Free advice on any renting problem.
Good to Know
Small things that make your complaint stronger.
Results are surveys and landlord data: use them as a guide, not proof for your own case.
Scotland, Wales and Northern Ireland have different housing rules.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 14 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- gov.uk/government/news/rsh-publishes-analysis-on-tenant-satisfaction-in-the-social-housing-sector Checked 14 October 2026
- housing-ombudsman.org.uk Checked 8 October 2026
- england.shelter.org.uk/housing_advice/tenancy_deposits/check_your_tenancy_deposit_is_protected/deposit_not_protected Checked 12 October 2026
- citizensadvice.org.uk Checked 8 October 2026