Our Complaints Procedure
If we have not met your expectations, we want to know.
How to Complain
Email info@consumerprotection.org.uk or write to Consumer Protection UK CIC, Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FA. Tell us what happened, your contact details, and what you would like us to do.
What Happens Next
- We will acknowledge your complaint within 5 working days.
- We will investigate and aim to send you a full response within 20 working days.
- If we need longer, we will tell you why and when to expect an answer.
If You Remain Unhappy
You can ask for your complaint to be reviewed by a different member of our Board of Directors. As we are not a regulated firm, you may also seek independent advice, for example from Citizens Advice.