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Subscriptions and Contracts
Contracts you cannot get out of and subscriptions you want to cancel. Pick the guide that fits.
Choose Your Guide
Each guide has your rights, step-by-step actions and time limits.
Broadband, Phone and Mobile ContractsPrice rises, leaving early and complaints.Open Guide →SubscriptionsCancel streaming, apps and memberships.Open Guide →Gym and Leisure MembershipsCancelling, notice and leaving early.Open Guide →Digital Content, Apps and GamesFaulty apps, games and downloads.Open Guide →TV, Streaming and the TV LicenceTV Licence, refunds and programme complaints.Open Guide →
Common Problems in This Category
Pick the problem closest to yours for plain-English steps, time limits and where to go next.
Broadband, Phone and Mobile Contracts (27)
- Broadband Down or Engineer No-Show? Automatic Compensation
- Phone or Broadband Price Rise: Can I Leave?
- Broadband Slower Than Promised
- What Is ADR, and Is It Free?
- Broadband Social Tariffs: Cheaper Deals on Benefits
- My Provider Changed My Contract: Can I Leave?
- Switch Mobile Network by Text (PAC and STAC)
- How to Cancel EE
- How to Cancel O2
- Phone Contract Early Termination Fee: How It Is Worked Out
- How to Cancel Three
- Huge Phone Bill After My Phone Was Lost or Stolen
- Phone or Broadband Contract Ending: What to Do
- TV Licence Refund: When You Can Get One
- Nuisance Calls and Scam Texts: How to Stop and Report Them
- Charged for Premium Texts I Did Not Sign Up To
- Mobile Roaming Charges Abroad
- Landline Moving to Digital: What Changes
- Broadband or Landline Provider Went Bust
- Mobile Phone Locked to a Network
- What Are CISAS and the Communications Ombudsman?
- Can My Phone or Broadband Provider Change My Contract?
- Unexpectedly High Mobile Bill: Bill Limits
- Problems Keeping My Number When Switching
- Broadband Switch Went Wrong: One Touch Switch
- Phone or Broadband Contract Ending: Your Rights
- No Decent Broadband? Your Right to Request It
Gym and Leisure Memberships (5)
Digital Content, Apps and Games (1)
TV, Streaming and the TV Licence (2)
Company Guides for This Topic
Step-by-step help for specific companies.
- BT Automatic Compensation for Broadband Faults
- EE Automatic Compensation for Broadband Faults
- How to Cancel Adobe Creative Cloud
- How to Cancel Amazon Prime (UK)
- How to Cancel Apple Subscriptions (App Store, Apple TV+, Music, iCloud)
- How to Cancel Audible UK
- How to Cancel BT (broadband/TV)
- How to Cancel Disney+ (UK)
- How to Cancel Google Play Subscriptions (Incl. YouTube Premium)
- How to Cancel Microsoft 365
- How to Cancel NOW (Sky's Streaming Service)
- How to Cancel Netflix
- How to Cancel Paramount+ UK
- How to Cancel PureGym
- How to Cancel Sky (TV/broadband Contract)
- How to Cancel Spotify (UK)
- How to Cancel Virgin Media
- How to Cancel the Gym Group
- Hyperoptic Automatic Compensation for Broadband Faults
- Plusnet Automatic Compensation for Broadband Faults
- Sky Automatic Compensation for Broadband Faults
- TalkTalk Automatic Compensation for Broadband Faults
- Virgin Media Automatic Compensation for Broadband Faults
- Vodafone Automatic Compensation for Broadband Faults
- Zen Internet Automatic Compensation for Broadband Faults
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