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How to Complain to Wheatley Homes Glasgow
Wheatley Homes Glasgow says you can make a stage 1 complaint by talking to your housing officer, through your online services account, or by calling its complaints line; stage 2 complaints go to its Group Complaints Team by email or post. It says its complaints policy follows the Scottish Public Services Ombudsman's model.
Your Rights
What the rules say, with a link to the official source for each.
Complaining to Wheatley Homes Glasgow
How to Complain
Wheatley Homes Glasgow says you can make a stage 1 complaint by talking to your housing officer, through your online services account, or by calling its complaints line; stage 2 complaints go to its Group Complaints Team by email or post. It says its complaints policy follows the Scottish Public Services Ombudsman's model. source
When You Can Escalate
After you have been through the landlord's complaints procedure, or if it is taking an unreasonable time. The SPSO says this should normally be within twelve months of when you realised something may have gone wrong. Scheme: Scottish Public Services Ombudsman (SPSO). source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 12 monthsGo to the SPSONormally, from when you realised the landlord may have done something wrong
Steps to Take
Step 1 of 5
If you have not already, report the problem first, for example a repair. A first report is usually treated as a service request, not a complaint.
Step 2 of 5
If it is not sorted, complain to Wheatley Homes Glasgow in writing using the route below. Say what went wrong, how it affects you and what you want done, and ask for a complaint reference. Our free letter templates can help.
Step 3 of 5
Keep a record of dates, names, reference numbers and photos. Our Evidence Timeline keeps it all in date order.
Step 4 of 5
If you are unhappy with the stage 1 reply, ask for stage 2 in writing. Check the deadline for this under Good to Know.
Step 5 of 5
If it is still not put right, take it to the Scottish Public Services Ombudsman (SPSO).
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies. All are free.
Wheatley Homes Glasgow Complaints
Always start here, in writing.
Scottish Public Services Ombudsman (SPSO)
Once Wheatley Homes Glasgow has had its chance. See When You Can Escalate under Your Rights.
Your Local Council
For homelessness, housing applications and some other housing problems. Our Council Finder takes you to the right page.
Good to Know
Small things that make your complaint stronger.
In Scotland, housing association complaints go to the Scottish Public Services Ombudsman (SPSO), not the Housing Ombudsman. The SPSO says you should normally bring your complaint within twelve months of realising the landlord may have done something wrong.
Put your complaint in writing and keep copies, so you can prove what you said and when.
Say clearly what you want: for example the repair done by a date, an apology, or money back for costs you paid.
Saying “I want to make a formal complaint” helps make sure it is not just logged as a request.
Consumer Protection UK is independent and is not connected to Wheatley Homes Glasgow. This guide uses information published by Wheatley Homes Glasgow and the schemes named here. All product names, logos and brands are property of their respective owners.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 15 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- wheatleyhomes-glasgow.com/contact-us/compliments-and-complaints Checked 15 October 2026
- spso.org.uk/sites/spso/files/leaflets/InfoRSL.pdf Checked 15 October 2026