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Guides › Housing › Housing Association Complaints

How to Complain to Your Housing Association

Pick your landlord to see how to complain, the deadlines it must meet, and which ombudsman to go to if it is not put right. Every guide was checked on the landlord’s own pages and the ombudsman’s website.

Last checked 15 October 2026 Independent guide, not legal advice

The Rules in England

2 stagesevery landlord’s complaints procedure must have exactly two
10 working daysfor a stage 1 reply, after acknowledging within 5
20 working daysfor a stage 2 reply, after acknowledging within 5
12 monthsto go to the Housing Ombudsman after the stage 2 reply

Choose Your Landlord

The figures above come from the Housing Ombudsman. Scotland, Wales and Northern Ireland have their own ombudsmen, and each guide below names the right one. Not on the list? Our guide to housing association complaint stages and deadlines works for any landlord.

Housing associations

Housing associations and council housing bodies.

Complain to A2DominionEnglandComplain to AbriEnglandComplain to AsterEnglandComplain to BromfordEnglandComplain to Clarion HousingEnglandComplain to Flagship HousingEnglandComplain to GentooEnglandComplain to Great Places HousingEnglandComplain to Hyde HousingEnglandComplain to IncommunitiesEnglandComplain to Jigsaw HomesEnglandComplain to Karbon HomesEnglandComplain to L&QEnglandComplain to LiveWestEnglandComplain to Longhurst GroupEnglandComplain to Metropolitan Thames Valley Housing (MTVH)EnglandComplain to Midland HeartEnglandComplain to Northern Ireland Housing ExecutiveNorthern IrelandComplain to Notting Hill GenesisEnglandComplain to Onward HomesEnglandComplain to OrbitEnglandComplain to PeabodyEnglandComplain to Places for PeopleEnglandComplain to Platform Housing GroupEnglandComplain to Sanctuary HousingEnglandComplain to Southern HousingEnglandComplain to Sovereign Network Group (SNG)EnglandComplain to StonewaterEnglandComplain to The Guinness PartnershipEnglandComplain to Thirteen GroupEnglandComplain to TorusEnglandComplain to VIVIDEnglandComplain to Wheatley Homes GlasgowScotlandComplain to Yorkshire HousingEngland

Supported and older people's housing

Supported housing, retirement housing and specialist landlords.

Complain to AnchorEnglandComplain to Framework Housing AssociationEnglandComplain to Golden Lane HousingEnglandComplain to HabintegEnglandComplain to Home GroupEnglandComplain to Housing 21EnglandComplain to Look AheadEnglandComplain to Mungos (St Mungo’s)EnglandComplain to RiversideEngland
Sources and official links

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