Something You Own Has Been Recalled: What to Do
A product recall means the maker or seller has found a safety problem and will usually repair, replace or refund the item for free, but only if you act.
With Christmas shopping starting, it is a good time to check whether anything in your home has been recalled. A recall is free, but it only helps if you know about it.
Three Kinds of Safety Notice
Product Recalls
For specific products sold in the UK. You may need to act to get a free replacement, repair or refund from the maker or seller.
Safety Reports and Alerts
Reports cover products where other safety action has been taken. Alerts warn about whole types of product with a risk of serious injury.
How to Check
- Search the government's list of product recalls and alerts on GOV.UK, by product or brand.
- Register your appliances with the maker (Register My Appliance covers many brands), so you are told about future recalls.
- For food, sign up to the Food Standards Agency's allergy and food alerts.
- If something you own is listed, stop using it if the notice says so, and follow the steps in the notice.
Worth Knowing
- A recall remedy is free. You should not be charged for the repair, the replacement or postage.
- A recall does not take away your normal rights. If an item was faulty when you bought it, the Consumer Rights Act 2015 still applies.
- Keep receipts and model numbers for big items. They make recalls and claims much easier.
Found Something Unsafe?
Report an unsafe product to Citizens Advice (England and Wales), Consumer Advice Scotland, or Consumerline (Northern Ireland). They pass reports to Trading Standards.
- Product Recalls and Alerts (Office for Product Safety and Standards, GOV.UK, checked 18 October 2026)
- Consumer Rights Act 2015 (legislation.gov.uk)
Ready to Take Action?
Tell us what happened. Our initial case review is free.