Priority Services Register: Free Extra Help From Your Energy Supplier
If you are of pension age, have a health condition or disability, or have young children, you can join a free register for extra help from your energy company.
Before winter, it is worth checking one free thing: the Priority Services Register. It is a list your energy supplier and your electricity network operator keep of customers who need extra help.
Who Can Join
- People of state pension age
- People who are pregnant or have young children
- Anyone with a disability or long-term health condition, including mental health, sight, hearing or smell
- People who struggle with spoken or written English
- People going through a temporary change, such as recovering from an injury, a bereavement or losing a job
What You Get
- Advance notice of planned power cuts, where possible
- A password scheme, so you know a caller or visitor is genuine
- Regular meter readings
- Bills and account information in large print or braille
How to Join
- Contact your energy supplier and ask to join. It is free.
- Contact your electricity network operator too. (In a power cut, call 105 to reach it.)
- Explain what help you need.
- If you switch supplier, join again with the new one.
Priority Services RegisterOur short guidePower Cut CompensationWhat you are owed if the power goes offStruggling With Energy Bills?Help if you cannot afford to pay
Sources (checked 13 October 2026)
- Join your supplier's Priority Services Register (Ofgem, checked 13 October 2026)
Want help? If you would like one of our team to look at your problem, our initial case review is free. Start your case. We cannot guarantee any outcome and we do not give legal advice.
Ready to Take Action?
Tell us what happened. Our initial case review is free.