Introducing Consumer Protection UK: Free Help With Complaints for Everyone
A new, independent community interest company helping people across the UK sort out problems with businesses and public services.
Today Consumer Protection UK CIC was registered as a community interest company in England and Wales (company number 17521014). Our aim is simple: to make it easier for anyone in the UK to complain, get their rights and get things put right, whether the problem is with a business or a public service.
Why We Started
Complaining is often harder than it should be. Rules are written in legal language, contact details are hard to find, and many people give up before they start. That is even more true for people who are not confident with computers, who are unwell, or who simply do not have the time or energy to fight.
We believe getting help should not depend on knowing the right words or paying for advice. So we built free, plain-English tools that take you through a complaint one step at a time.
Free to Use, Built for Everyone
Our guides, letter templates and tools are free. Our website has a Simple view with bigger text and fewer choices, and we have an Easy Read guide too.
What You Can Do on CPUK Today
How It Works
- Find your problem. Search our guides or use Get My Action Plan to see your rights and your next step.
- Complain the right way. Use a free letter template and keep your evidence together.
- Know where to go next. If the business or service does not put it right, our guides explain the ombudsman, regulator or other route that applies.
- Want us to look at it? You can start your case with us. Our initial case review is free.
Who We Are
A Community Interest Company
CPUK is a family-run community interest company, set up to benefit the community rather than shareholders. We are independent: not a government body, not a regulator and not a law firm.
Honest About What We Do
- We give general information, not legal advice.
- We cannot guarantee any outcome.
- Our facts come from official sources, with the date we checked them.
Read more about CPUK and how a case works.
Get in Touch
Email info@consumerprotection.org.uk or use our contact page. Our phone line, 0300 102 9488, is a recorded information line that points you to the help on this website.
Thank you for visiting. If something has gone wrong for you, you do not have to sort it out alone.
Meet the Directors
CPUK is a family-run company with two directors. We would rather you knew exactly who is behind it.
Luke Marley
Founder and Director“I founded CPUK after seeing firsthand how difficult it can be for everyday consumers to navigate complicated forms, rigid corporate systems, and endless phone queues. Our mission is to strip away that complexity and build intuitive tools that tip the balance back in your favour.”
Katie Burt
Director“With a background in professional care and supporting vulnerable adults, I know how challenging it can be to ask for assistance. I manage operations at CPUK alongside Luke to ensure our platform remains exceptionally clear, accessible, and supportive for everyone who uses it.”
Ready to Take Action?
Tell us what happened. Our initial case review is free.