Our Guidance Line Is Now Open
From today you can call our automated Guidance Line on 0300 102 9488, Monday to Friday, 9am to 5pm, to find the right free help on our website.
Not everyone finds websites easy. So from today, Monday 19 October 2026, you can also reach us by phone. Our Guidance Line is open on 0300 102 9488, Monday to Friday, 9am to 5pm.
What the Guidance Line Is
The Guidance Line is an automated service, not a person. It points you to the right free guide, letter template or tool on our website.
It is a quick way in if you are not sure where to start, for example a faulty item, a parcel that never came, a bill you think is wrong, or a problem with a council or landlord.
Good to Know
- The line is not staffed, so it cannot look at your own case.
- Never give card details or passwords on any phone call.
- Outside the opening hours, our website is open all the time.
When You Want a Person to Look at It
If you would like our team to look at your problem, the best route is our free case review. You can also email us at info@consumerprotection.org.uk.
Ready to Take Action?
Tell us what happened. Our initial case review is free.