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How to Complain to Kwik Fit
Kwik Fit says to contact its Customer Care department by phone, email or its online customer contact form. No response time is stated in its terms.
At A Glance
Your Rights
What the rules say, with a link to the official source for each.
Complaining to Kwik Fit
How to Complain
Kwik Fit says to contact its Customer Care department by phone, email or its online customer contact form. No response time is stated in its terms. source
Quality of Work
Care and Skill
Repairs and servicing must be done with reasonable care and skill, to the standard expected in the vehicle repair industry. Anything the garage says about the service or itself can become part of the contract. source
Price and Timing
You pay a reasonable price unless a fixed price was agreed, and the work must be finished within the agreed time or, if none was set, within a reasonable time. source
Poor Work
If the work is poor, you can ask for it to be redone at no cost within a reasonable time. If that fails, you may be entitled to a price reduction, possibly a full refund. source
Parts
Parts fitted by the garage must be of satisfactory quality and match their description. For a faulty part, you can reject it for a full refund within 30 days, or ask for a repair or replacement instead. source
Faults Within 6 Months
If a fault with a part shows up within six months, the garage usually has to prove it was not there when the part was supplied. After six months, you may need to prove it. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 30 daysReject a faulty part fitted by the garageWithin 30 days for a full refund
- 6 monthsFaults with parts presumed to be there when suppliedIf found within 6 months
- £100 to £30,000Section 75 for card paymentsOver £100 and up to £30,000
- 14 working daysMOT failure appeal to DVSAWithin 14 working days of the test
- 5 daysDVSA to contact youWithin 5 days of your complaint
Steps to Take
Step 1 of 5
Gather your evidence: order, account or booking number, dates, receipts, screenshots, emails and notes of calls.
Step 2 of 5
Complain to Kwik Fit in writing using the route below, and ask for a complaint reference. Say what went wrong, what you want, and by when (14 days is reasonable). Our free letter templates can write it for you.
Step 3 of 5
Keep a record of every contact: dates, names and reference numbers. Use email or a form where you can, so you have proof.
Step 4 of 5
If you are not getting anywhere, ask for a final response in writing.
Step 5 of 5
If it is still not put right, ask your card provider about Section 75 or chargeback, or get free advice from the Citizens Advice consumer service.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies. Most are free; court claims have fees.
Kwik Fit Complaints
Always start here, in writing.
Ask About An ADR Scheme
We could not confirm a general ombudsman or ADR scheme for Kwik Fit from its own pages. If it cannot settle your complaint, ask it in writing which approved ADR provider it uses.
Your Card Provider
If you paid by card, Section 75 (credit card) or chargeback (debit card) may help.
Citizens Advice Consumer Service
Free advice. It can pass a report to Trading Standards.
Small Claims Court
A last resort if nothing else works. Citizens Advice explains when it is worth it.
Good to Know
Small things that make your complaint stronger.
Kwik Fit's terms say that if you are still unhappy after contacting Customer Care, you can ask for details of the ADR scheme it participates in; the scheme is not named on the pages checked.
Under the Consumer Rights Act 2015, a car bought from a dealer must be of satisfactory quality, fit for purpose and as described. The same right to reject within 30 days and the 6-month presumption of a fault being there from the start are set out for goods generally.
Keep the advert, invoice, service history and every message. Report faults in writing straight away and keep copies of repair invoices.
Garage work must be done with reasonable care and skill and within a reasonable time. You can ask for it to be put right or for a price reduction.
Consumer Protection UK is independent and is not connected to Kwik Fit. This guide uses information published by Kwik Fit and the schemes named here. All product names, logos and brands are property of their respective owners.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- kwik-fit.com/about-us/terms-and-conditions Checked 4 October 2026
- kwik-fit.com/contact-us Checked 4 October 2026
- anglesey.gov.wales/en/residents/trading-standards-guidance/consumer-advice/problems-with-motor-vehicles/337174 Checked 12 October 2026