.pt{max-width:900px;margin:0 auto}
.pt.narrow{max-width:520px}
.pbox{background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px;margin:0 0 22px;box-shadow:0 2px 8px rgba(11,26,48,.06)}
.pbox h2{margin:0 0 12px;font-size:20px;color:var(--navy)}
.pbox h3{margin:18px 0 8px;font-size:16px;color:var(--navy)}
.pt label{display:block;font-weight:600;font-size:14px;color:var(--navy);margin:14px 0 6px}
.pt input[type=text],.pt input[type=email],.pt input[type=password],.pt input[type=search],.pt input[type=url],.pt input[type=number],.pt select,.pt textarea{width:100%;font:inherit;padding:11px;border:1px solid #cbd5e0;border-radius:6px;background:#fff;box-sizing:border-box}
.pt textarea{min-height:120px}
.pt input[type=file]{width:100%;padding:10px;border:2px dashed #9db4d0;border-radius:8px;background:#f4f8fd;box-sizing:border-box}
.pt .btn.sm{padding:9px 16px;font-size:14px}
.pt .btn.danger{background:#b3261e}
.pt .btn.ghost{background:#fff;color:var(--blue);border:2px solid var(--blue);box-shadow:none}
.pmsg{border-radius:8px;padding:12px 14px;margin:0 0 16px;font-size:15px}
.pmsg.ok{background:#e7f5ec;border:1px solid #9ad2ae;color:#14532d}
.pmsg.err{background:#fdecea;border:1px solid #f1aeb5;color:#7a1b14}
.pmsg.info{background:var(--lb);border:1px solid #b6d3f0;color:var(--navy)}
.stepper{list-style:none;margin:6px 0 4px;padding:0;display:grid;grid-template-columns:repeat(5,1fr);gap:6px;counter-reset:st}
.stepper li{position:relative;text-align:center;font-size:13px;color:#718096;padding-top:36px;counter-increment:st;line-height:1.3}
.stepper li:before{content:counter(st);position:absolute;top:0;left:50%;transform:translateX(-50%);width:28px;height:28px;border-radius:50%;background:#e2e8f0;color:#4a5568;font-weight:700;display:flex;align-items:center;justify-content:center;font-size:14px;z-index:1}
.stepper li:after{content:"";position:absolute;top:13px;left:calc(50% + 16px);right:calc(-50% + 16px);height:3px;background:#e2e8f0}
.stepper li:last-child:after{display:none}
.stepper li.done:before{background:#0056b3;color:#fff}.stepper li.done:after{background:#0056b3}
.stepper li.now:before{background:#63b3ed;color:#0b1a30;box-shadow:0 0 0 4px #cfe6fa}.stepper li.now{color:var(--navy);font-weight:700}
@media(max-width:560px){.stepper li{font-size:11px}}
.badge2{display:inline-block;padding:4px 12px;border-radius:999px;font-size:13px;font-weight:700;background:var(--lb);color:var(--navy)}
.badge2.warn{background:#fff0d9;color:#7a4b00}.badge2.done{background:#e7f5ec;color:#14532d}
.thread{display:flex;flex-direction:column;gap:12px;margin:8px 0 16px}
.bub{max-width:88%;padding:12px 14px;border-radius:12px;font-size:15px;background:#f1f5fa}
.bub p{margin:0 0 8px}.bub p:last-child{margin:0}
.bub.me{align-self:flex-end;background:#dcebfb}
.bub.int{background:#fff7e0;border:1px dashed #d9b44a;align-self:stretch;max-width:100%}
.bub small{display:block;color:#5a6b80;font-size:12px;margin-top:6px}
.ftable{width:100%;border-collapse:collapse;font-size:14.5px}
.ftable th,.ftable td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.ftable th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:#5a6b80}
.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 14px;font-size:15px;margin:0}
.kv dt{font-weight:700;color:var(--navy)}.kv dd{margin:0;word-break:break-word}
@media(max-width:560px){.kv{grid-template-columns:1fr}.kv dt{margin-top:8px}}
.codebox{background:var(--navy);color:#fff;border-radius:12px;padding:22px;text-align:center;margin:16px 0}
.codebox .big{font:700 30px/1.2 ui-monospace,Menlo,Consolas,monospace;letter-spacing:.08em;color:#63b3ed;margin:6px 0 14px;word-break:break-all}
.codebox small{color:#cfe0f2}
.tabs{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 20px;padding:0;list-style:none}
.tabs a{display:block;padding:8px 14px;border-radius:999px;background:#eaf1f9;color:var(--navy);text-decoration:none;font-weight:600;font-size:14px}
.tabs a.on{background:var(--blue);color:#fff}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:12px;margin:0 0 20px}
.stat{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px;text-align:center}
.stat b{display:block;font-size:26px;color:var(--blue)}
.inl{display:flex;flex-wrap:wrap;gap:10px;align-items:end}.inl>*{flex:1 1 160px}
.inl .btn{flex:0 0 auto}
.tbl-wrap{overflow-x:auto}
.alert-item{border-left:5px solid var(--blue);background:#fff;border-radius:0 10px 10px 0;padding:16px 18px;margin:0 0 14px;box-shadow:0 1px 4px rgba(11,26,48,.08)}
.alert-item h3{margin:4px 0 6px;font-size:18px}.alert-item p{margin:0 0 6px}
.alert-item .cat{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}
.alert-item.scam{border-color:#c0392b}.alert-item.scam .cat{color:#c0392b}
.alert-item.recall{border-color:#d97706}.alert-item.recall .cat{color:#b45309}
.alert-item.law{border-color:#6d28d9}.alert-item.law .cat{color:#6d28d9}
.alert-item.guide{border-color:#0f8a5f}.alert-item.guide .cat{color:#0f8a5f}
.subform{display:flex;flex-wrap:wrap;gap:10px}.subform input[type=email]{flex:1 1 220px;padding:12px;border:1px solid #cbd5e0;border-radius:6px;font:inherit}
.hp{position:absolute;left:-9999px}
.pt label.chk{display:flex;gap:10px;align-items:flex-start;font-weight:400;font-size:15px;margin:18px 0 0}
.pt label.chk input{margin-top:4px;flex:none;width:auto}
.sr{position:absolute;left:-9999px}
details.sl{border:1px solid #dbe5f1;border-radius:10px;padding:10px 14px;margin:10px 0;background:#fff}
details.sl summary{cursor:pointer}
details.sl textarea{width:100%;margin:10px 0;font:14px/1.5 Arial,sans-serif}
.sl-act{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
td.acts .btn,td.acts form{margin:0 4px 6px 0}
@media(max-width:620px){td.acts{min-width:150px}.ftable td,.ftable th{padding:8px 6px}}
/* Stage B staff tools */
.tklist{list-style:none;margin:12px 0;padding:0}
.tk{display:flex;gap:12px;justify-content:space-between;align-items:center;flex-wrap:wrap;background:#fff;border:1px solid #dbe3ee;border-radius:10px;padding:12px 14px;margin:0 0 10px}
.tk-main{flex:1 1 260px;min-width:0}.tk-act{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.tk-act form{margin:0}
.tk-u{display:inline-block;font-size:12px;font-weight:700;padding:2px 8px;border-radius:999px}.tk-c{font-size:12px;color:#475467}
.tk-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0}.tk-tabs a{padding:8px 14px;border-radius:999px;border:1px solid #cfd8e6;text-decoration:none;color:#0b1a30;font-weight:600}.tk-tabs a.on{background:#0b1a30;color:#fff}
.taskbar{position:sticky;top:0;z-index:5;background:#eaf3ff;border:1px solid #9cc2f5;border-radius:10px;padding:10px 14px;margin:0 0 12px;display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.nudge{background:#fff4d6;border:1px solid #f0c969;border-radius:10px;padding:10px 14px;margin:0 0 10px;font-size:16px}.nudge.q{background:#eaf3ff;border-color:#9cc2f5}.nudge a{color:#5a3b00}
.letterbox{white-space:pre-wrap;background:#f7f9fc;border:1px solid #dbe3ee;border-radius:8px;padding:14px;max-height:55vh;overflow:auto;font-size:15px;line-height:1.5}
kbd{background:#eef2f7;border:1px solid #cfd8e6;border-radius:4px;padding:1px 6px;font:600 13px Arial,sans-serif}
@media(max-width:620px){.tk{padding:10px}.tk-act .btn,.taskbar .btn,#apf .btn{min-height:44px;flex:1 1 auto}#apf .btn{display:block;width:100%;margin:8px 0;text-align:center}.letterbox{max-height:none}}
/* Stage C */
.tl{list-style:none;margin:8px 0;padding:0 0 0 14px;border-left:3px solid #cfd8e6}.tl li{position:relative;margin:0 0 12px;padding-left:12px}.tl li:before{content:"";position:absolute;left:-23px;top:6px;width:11px;height:11px;border-radius:50%;background:#0b1a30}
.tl .tl-d{display:inline-block;min-width:78px;font-size:13px;color:#475467}.tl-next:before{background:#fff!important;border:3px solid #0056b3;box-sizing:border-box}.tl-next{background:#eaf3ff;border-radius:8px;padding:8px 12px 8px 12px}
.upl{display:flex;gap:10px;flex-wrap:wrap;margin:8px 0;position:relative}.upl-b{cursor:pointer;min-height:48px;display:inline-flex;align-items:center;justify-content:center;flex:1 1 200px;text-align:center}
.upl-i{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden}.upl-i:focus-visible+.upl-b{outline:3px solid #0056b3;outline-offset:2px}
#upl-list{list-style:none;padding:0;margin:4px 0}
@media print{body:has(#summary) *{visibility:hidden}body:has(#summary) #summary,body:has(#summary) #summary *{visibility:visible}body:has(#summary) #summary{position:absolute;left:0;top:0;width:100%}.no-print{display:none!important}}
/* staff hub */
ul.tabs.sub{margin:-8px 0 18px;padding:8px 10px;background:#f3f6fb;border-radius:12px}ul.tabs.sub a{background:transparent;font-weight:600}ul.tabs.sub a.on{background:var(--blue);color:#fff}
ul.tabs .nb{display:inline-block;min-width:20px;padding:0 6px;margin-left:4px;border-radius:999px;background:#b42318;color:#fff;font-size:12px;line-height:20px;text-align:center}
.hub-go{background:#eaf3ff;border-color:#9cc2f5}.hub-clear{background:#e6f4ec;border-color:#a9d6bb}.hub-chips{margin:8px 0 14px}
/* v45a free route: one progress bar, status buttons, pre-filled letter */
.frbar{background:#fff;border:1px solid #cfe0f2;border-radius:14px;padding:16px 18px 12px;margin:0 0 14px}
.frbar-t{font-weight:800;color:#0e2142;font-size:16px}
.frsteps{list-style:none;display:flex;margin:12px 0 0;padding:0}
.frsteps li{flex:1;text-align:center;position:relative;font-size:13px;color:#5b6b82}
.frsteps li:before{content:"";position:absolute;top:15px;left:-50%;width:100%;height:4px;background:#d5e3f5;z-index:0}
.frsteps li:first-child:before{display:none}
.frsteps li.done:before,.frsteps li.cur:before{background:#0056b3}
.frdot{position:relative;z-index:1;display:inline-flex;width:34px;height:34px;border-radius:50%;background:#d5e3f5;color:#5b6b82;font-weight:800;align-items:center;justify-content:center;font-size:15px}
.frsteps li.done .frdot,.frsteps li.cur .frdot{background:#0056b3;color:#fff}
.frsteps li.cur .frdot{box-shadow:0 0 0 5px #b9d7f5}
.frlab{display:block;margin-top:6px;line-height:1.3;padding:0 3px}
.frsteps li.cur .frlab{color:#0e2142;font-weight:800}
.frchip{margin:0 0 14px;padding:10px 16px;background:#eaf3fd;border:1px solid #cfe0f2;border-radius:12px;font-size:14px;color:#0e2142}
.frhere{border:2px solid #0056b3!important}
.frrow{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end}
.frf{margin:0}.frf .btn{margin:0}.frl{display:block;font-weight:700;font-size:13px;margin:8px 0 4px}
.frf input[type=text]{max-width:200px;margin-bottom:6px}
.frgrid{display:grid;grid-template-columns:1fr 1.2fr;gap:0 18px;align-items:start}.fr-a{grid-column:1;grid-row:1}.fr-c{grid-column:1;grid-row:2}.fr-b{grid-column:2;grid-row:1 / span 2}
.frletter{width:100%;min-height:420px;font-family:Georgia,serif;font-size:15px;line-height:1.6;color:#2a3b55;background:#fff;border:1px solid #dbe7f6;border-radius:8px;padding:14px 16px;box-sizing:border-box}
@media(max-width:820px){.frgrid{grid-template-columns:1fr}.fr-a,.fr-b,.fr-c{grid-column:1;grid-row:auto}.frrow{flex-direction:column;align-items:stretch}.frrow .btn,.frf .btn{display:block;width:100%;text-align:center;box-sizing:border-box}.frf input[type=text]{max-width:none;width:100%}}
@media(max-width:640px){.frsteps li{font-size:11px}.frdot{width:30px;height:30px}.frsteps li:before{top:13px}}

/* v47l: calmer spacing and wording for "your reply is needed" and the timeline */
.pmsg.need{background:#fff4dc;border:1px solid #e8c27a;color:#5f3b00;margin:16px 0 0;padding:14px 16px;line-height:1.5}
.thread{gap:16px;margin:12px 0 20px}.bub{padding:14px 16px}
.tl li{margin:0 0 18px}.tl-next{margin-top:8px;padding:12px 14px!important}.tl-next .tl-d{display:block;min-width:0;margin:0 0 4px;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#0056b3}.tl-next strong{font-weight:600;line-height:1.45}
.ch-badges .pmsg,.pbox>.pmsg{margin-bottom:16px}

/* checklist page and message buttons (v47m) */
.evpage .evsec{font-size:13px;font-weight:800;letter-spacing:1.5px;color:#0b2a4a;margin:26px 0 4px;text-transform:uppercase}
.evprog{height:10px;background:#e1e7ef;border-radius:6px;margin:10px 0 6px;overflow:hidden}.evprog i{display:block;height:100%;background:#1a7f4b}
.evrow{display:flex;gap:12px;align-items:flex-start;background:#fff;border:1px solid #d5dde8;border-radius:10px;padding:14px;margin:10px 0}
.evrow.got{background:#f2f4f7;border-style:dashed;color:#6f7b89}
.evbody{flex:1;min-width:0}
.evtick{flex:none;width:26px;height:26px;border-radius:50%;border:2px solid #0056b3;text-align:center;line-height:22px;color:#fff;font-size:15px;margin-top:2px}
.evtick.on{background:#1a7f4b;border-color:#1a7f4b}
.evrow.got .evtick{background:#9aa6b3;border-color:#9aa6b3}
.evst{font-size:12px;font-weight:800;letter-spacing:1px;margin-bottom:2px;white-space:nowrap}
.evst:before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;background:#9aa6b3}
.evst.need,.evst.opt{color:#b45309}.evst.need:before,.evst.opt:before{background:#e8a317}
.evst.ok{color:#1a7f4b}.evst.ok:before{background:#1a7f4b}
.evst.got{color:#6b7785}
.evname{font-weight:700;font-size:17px;color:#16293f}
.evrow.got .evname{text-decoration:line-through;color:#6f7b89}
.evhint,.evval,.evfile{font-size:14px;color:#556578;margin-top:2px}
.evval{font-size:16px;color:#16293f}
.evpaid{margin-top:6px;padding:8px 10px;border-radius:8px;background:#fff7e0;border:1px solid #ecd48a;color:#5b4a10;font-size:14px}
.evf input,.evf textarea{width:100%;box-sizing:border-box;margin-top:10px;font-size:16px}
.evbtns{display:flex;gap:10px;flex-wrap:wrap;margin-top:10px}
.evup .upl-i{position:absolute;left:-9999px}
.evlink{background:none;border:0;padding:0;margin-top:10px;color:#0056b3;font-size:14px;text-decoration:underline;cursor:pointer;font-family:inherit}
.evchg{margin-top:6px;font-size:14px}.evchg summary{cursor:pointer;color:#0056b3;text-decoration:underline;display:inline-block}
.evrow.got .evchg summary{color:#6b7785}
.evlist{margin:10px 0 6px}
.evmsg{display:flex;gap:10px;align-items:center;padding:8px 0;border-bottom:1px solid #d9e3f0}
.evmsg:last-child{border-bottom:0}
.evmsg .evtick{width:22px;height:22px;line-height:18px;font-size:13px;margin:0}
.evmsg .evtick.empty{background:#fff}
.evmsg.got .evtick{background:#9aa6b3;border-color:#9aa6b3}
.evmt{display:flex;flex-direction:column}
.evmsg .evl{font-weight:700;color:#16293f}.evmsg.got .evl{text-decoration:line-through;color:#7a8696;font-weight:400}
.evmsg .evs{font-size:12px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;color:#b45309}.evmsg.got .evs{color:#6b7785}
.msgh{font-size:16px;margin:14px 0 4px;color:#0b2a4a}.bub .msgh:first-child{margin-top:0}
.msgbtns{display:flex;flex-direction:column;gap:10px;margin:12px 0 4px}
.msgbtns .btn{text-align:center;display:block}
.msgfake{opacity:.75;cursor:default}
.evup .btn{color:#fff;background:#0056b3;border:2px solid #0056b3;box-shadow:none;cursor:pointer}
.evup .btn.alt{background:#fff;color:#0056b3}
/* send step on the letter page */
.evsend .evstep{font-weight:700;margin:6px 0}.evsend .evsn{font-size:12px;letter-spacing:1.5px;color:#0b2a4a;text-transform:uppercase;margin-right:6px}
.evsend .evoff{background:#e6ebf1;border-color:#e6ebf1;color:#7b8794;cursor:not-allowed}
.evsend .evwarn{background:#fff6e0;border:1px solid #e8c36a;border-radius:8px;padding:10px;font-size:14px;margin:8px 0}
.evsend .evok{color:#1a7f4b;font-weight:700}
.evsend .evfs{background:#fff6e0;border:2px solid #e8a317;border-radius:8px;padding:12px;margin:10px 0;font-size:15px}
.evsend .evcp{display:flex;gap:8px;align-items:center;background:#f4f7fb;border:1px solid #d5dde8;border-radius:8px;padding:8px 10px;margin:8px 0;font-size:14px;flex-wrap:wrap}
.evsend .evcp .evk{font-size:12px;font-weight:800;letter-spacing:1px;color:#5b6b7c;flex:0 0 100%}.evsend .evcp span:nth-child(2){flex:1;word-break:break-all}
.evsend .btn{display:block;text-align:center;box-sizing:border-box;width:100%;margin:8px 0}.evsend .frrow{display:block}.evsend .frrow form{display:block}.evsend .evcp .btn{width:auto;margin:0}
.evsend .evco{margin:6px 0 10px}
/* step-by-step send flow */
.evwiz .evdots{display:flex;gap:6px;margin-bottom:12px}.evwiz .evdots i{height:6px;flex:1;border-radius:4px;background:#d5dde8}.evwiz .evdots i.on{background:#0056b3}.evwiz .evdots i.dn{background:#1a7f4b}
.evwiz.evjs .evp{display:none}.evwiz.evjs .evp.on{display:block}
.evwiz .evk2{font-size:12px;font-weight:800;letter-spacing:1.5px;color:#5b6b7c;text-transform:uppercase}
.evwiz h2{margin:4px 0 6px}
.evwiz .btn.off{background:#e6ebf1;border-color:#e6ebf1;color:#7b8794;cursor:not-allowed}
.evwiz .evback{background:none;border:0;color:#0056b3;font-weight:700;font-size:15px;padding:12px 0 0;cursor:pointer;text-align:left}
.evwiz .evfs{background:#fff6e0;border:1px solid #e8c36a;border-radius:8px;padding:10px;margin:10px 0;font-size:14px}
.evwiz .evfs.evfs-on{border:2px solid #e8a317}
.evwiz .evacts{margin-top:14px;text-align:left}
.evwiz .evcopy{border-top:1px solid #e3ecf7;padding-top:12px}.evwiz .evcopy summary{cursor:pointer;color:#0056b3;font-size:15px;font-weight:600;list-style:none}.evwiz .evcopy summary::-webkit-details-marker{display:none}
.evwiz .evic{display:inline-block;width:1.5em;text-align:center}
.evwiz .evsent{margin-top:16px;padding:12px;border-radius:10px;text-align:left;display:flex;gap:12px;align-items:flex-start}
.evwiz .evsent.todo{border:2px dashed #0056b3;background:#fff}
.evwiz .evsent.done{border:1px solid #9ad2ae;background:#f1faf4}
.evwiz .evbox{flex:none;width:26px;height:26px;border-radius:6px;border:2px solid #0056b3;background:#fff;color:#fff;text-align:center;line-height:22px;font-weight:800;margin-top:2px}
.evwiz .evbox.on{background:#1a7f4b;border-color:#1a7f4b}
.evwiz .evsent .note{margin:4px 0 8px}.evwiz .evsent form{display:block}.evwiz .evsent .btn{width:100%}

/* ---- v48: stages, glance, chat ---- */
.frsteps{align-items:flex-start;margin-top:16px}
.frsteps li{padding:0 6px;font-size:14px}
.frsteps li:before{top:19px;left:calc(-50% + 26px);width:calc(100% - 52px);height:4px;border-radius:2px}
.frsteps li.cur:before{background:#0056b3}
.frdot{width:40px;height:40px;font-size:17px;margin-bottom:8px}
.frtxt{display:block}.frstage{display:block;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:#5b6b82}
.frsteps li.cur .frstage{color:#0056b3;font-weight:800}.frlab{display:block;font-size:16px;font-weight:700;color:#0e2142}.frdesc{display:block;font-size:13px;color:#5b6b82;margin-top:2px}.frdate{display:block;font-size:12px;color:#8190a8;margin-top:2px}
.frsteps li.done .frdot{background:#2e9e57}.frsteps li.done:before{background:#2e9e57}
@media(max-width:640px){.frsteps{flex-direction:column;gap:14px}.frsteps li{display:flex;gap:12px;text-align:left;align-items:center;font-size:14px}.frsteps li:before{display:none!important}.frdot{margin:0;flex:none}.frsteps li .frlab{font-size:15px}}
.glance{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin:0 0 14px}.glance div{background:#fff;border:1px solid #d9e2f0;border-radius:12px;padding:10px 12px}.glance small{display:block;color:#5b6b82;font-size:12px}.glance b{display:block;color:#0e2142;font-size:16px;overflow-wrap:anywhere}
@media(max-width:640px){.glance{grid-template-columns:1fr 1fr}}
.nextbox{background:#eef5ff;border-left:4px solid #0056b3;border-radius:10px;padding:12px 14px;margin:0 0 14px;color:#0e2142}
.waitbox{background:#fff6e0;border:1px solid #f0cf7a;border-radius:12px;padding:12px 14px;margin:0 0 14px;display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;color:#3d2f00}
.chat{max-height:520px;overflow:auto;padding:6px 8px;background:#f1f5fb;border-radius:12px;display:flex;flex-direction:column;gap:8px}
.chat .day{text-align:center;font-size:12px;color:#5b6b82;margin:8px 0 2px}.chat .day span{background:#e3eaf6;padding:2px 12px;border-radius:12px}
.chat .bub{max-width:82%;background:#fff;border:1px solid #d9e2f0;position:relative;padding:10px 14px}.chat .bub.me{background:#dbe8fa;border-color:#bcd3f3;align-self:flex-end}.chat .bub:not(.me){align-self:flex-start}.chat .bub.int{background:#fff9d6;border:1px dashed #d9b44a;align-self:stretch;max-width:100%}
.chat .bub.pinned{outline:2px solid #e3a008}.chat .bub small .ok{color:#1b6e3a;font-weight:600}
.chat .pinf{position:absolute;right:6px;top:4px;margin:0}.chat .pinb{background:none;border:0;cursor:pointer;color:#8190a8;padding:4px;border-radius:6px;opacity:.55}.chat .pinb:hover,.chat .bub.pinned .pinb{opacity:1;color:#c47f00}
.chat .att{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.chat .attf,.chat .attx{background:#fff;border:1px solid #d9e2f0;border-radius:8px;padding:6px 10px;font-size:13px;text-decoration:none;color:#0e2142}.chat .attimg img{display:block;max-width:180px;max-height:130px;border-radius:8px;border:1px solid #d9e2f0}
.chat-f{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 8px}.pill{border:1px solid #d9e2f0;background:#e8eef8;color:#0e2142;border-radius:16px;padding:4px 12px;font:inherit;font-size:13px;cursor:pointer}.pill.on{background:#0b2a5b;color:#fff;border-color:#0b2a5b}.pills{display:flex;flex-wrap:wrap;gap:6px}
.chat-sum{background:#f4f8fd;border:1px solid #d5e3f5;border-radius:10px;padding:10px 14px;margin:0 0 10px;font-size:14px}
.ccmp{border:1px solid #c5d0e0;border-radius:14px;background:#fff;margin-top:12px}.ccmp textarea{display:block;width:100%;box-sizing:border-box;height:140px;min-height:0;resize:none;border:0;border-radius:14px 14px 0 0;padding:12px 14px;font:inherit;outline:0;background:transparent;color:inherit}
.ccmp .c-hd{display:none;align-items:center;justify-content:space-between;background:#0b2a5b;color:#fff;padding:8px 12px;border-radius:14px 14px 0 0}.ccmp .c-hd button{background:none;border:0;color:#fff;cursor:pointer;padding:2px 6px}
.c-bar{display:flex;gap:6px;align-items:center;flex-wrap:wrap;padding:8px 10px;border-top:1px solid #e1e8f2}.c-bar .ic{border:0;background:none;font:inherit;font-size:15px;cursor:pointer;padding:6px 10px;border-radius:8px;color:#1b2b45;min-height:36px;display:inline-flex;align-items:center;gap:4px}.c-bar .ic:hover{background:#eef3fb}.c-bar .sp{flex:1}
.c-files{display:flex;gap:6px;flex-wrap:wrap;padding:0 14px 8px}.c-files span{background:#eef3fb;border-radius:8px;padding:3px 10px;font-size:13px}.c-note{margin:0;padding:0 14px 10px}
.ccmp.pop{position:fixed;right:20px;bottom:0;width:min(560px,calc(100vw - 24px));margin:0;border-radius:14px 14px 0 0;box-shadow:0 8px 30px rgba(0,0,0,.35);z-index:60}.ccmp.pop textarea{height:min(300px,38vh)}.ccmp.pop .c-hd{display:flex}.ccmp.pop #c-pop{display:none}
@media(max-width:640px){.ccmp.pop{right:0;left:0;width:100%}.chat .bub{max-width:94%}}
.emailpref{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-top:10px}.emailpref .chk{margin:0}
.sr{position:absolute;left:-9999px}
/* staff message box: fixed size, can pop out */
.cmp-pbar{display:flex;align-items:center;gap:8px;margin:0 0 6px}.cmp-pbar .sp{flex:1}.cmp-ph0{display:none;background:#f4f8fd;border:1px dashed #b9cde8;border-radius:10px;padding:14px;text-align:center}
.cmp-wrap.popped .cmp-ph0{display:block}
.cmp-wrap.popped .cmp-pop{position:fixed;right:20px;bottom:0;width:min(780px,calc(100vw - 24px));max-height:90vh;overflow:auto;background:#fff;border:1px solid #c5d0e0;border-radius:14px 14px 0 0;box-shadow:0 8px 30px rgba(0,0,0,.35);padding:10px 14px 14px;z-index:60}
.cmp-wrap.popped .cmp-right,.cmp-wrap.popped .cmp-det{display:none}.cmp-wrap.popped .composer .cmp-ed{height:240px}
@media(max-width:700px){.cmp-wrap.popped .cmp-pop{right:0;left:0;width:100%}}
.cmp-wrap.popped .composer .cmp-ed{height:200px}.cmp-wrap.popped .cmp-actions{position:sticky;bottom:-14px;background:#fff;margin:8px 0 0!important;padding:10px 0;border-top:1px solid #e1e8f2;z-index:3}.cmp-wrap.popped .composer .note{display:none}
.c-fi{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden;clip:rect(0 0 0 0)}.ccmp{position:relative}

.tk-when{display:block;margin:3px 0 1px;font-size:13px;font-weight:700;color:var(--navy,#0e2a57)}